Last updated:
FixHomesPro (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us for services.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
We collect information you provide directly to us when you:
The personal information we may collect includes:
We also collect limited technical information automatically when you visit our website, including IP address, browser type, pages visited, and the date and time of your visit. This information is used for website analytics and security purposes only.
We use the personal information we collect to:
When you submit a form on our website, you are asked to provide express consent to receive electronic communications from FixHomesPro and its trusted service partners. This consent is collected in compliance with Canada’s Anti-Spam Legislation (CASL).
By checking the consent checkbox, you agree to receive calls, SMS messages, and WhatsApp messages related to your home service request. You may withdraw your consent at any time by contacting us at the information below or by replying STOP to any text message.
To help respond to your request, your information may be shared with trusted local service professionals who assist in fulfilling the requested service. These professionals are required to maintain the confidentiality of your information and may only use it to provide the requested service.
We do not sell, trade, or otherwise transfer your personal information to unrelated third parties. We do not share your information with marketing companies or data brokers.
We may disclose your information if required by law, court order, or other legal process.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Service records may be retained for a reasonable period for warranty and legal compliance purposes.
Our website may use cookies and similar tracking technologies to improve your browsing experience and to analyze website traffic. You can control cookie settings through your browser settings. Disabling cookies may affect some website functionality.
We may use Google Analytics or similar services to understand how visitors interact with our website. This data is aggregated and anonymized and does not personally identify individual users.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
Under PIPEDA, you have the right to:
If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to withdraw consent, please contact us:
We will respond to privacy requests within 30 days.
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy.
This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.